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Fitbit Touchscreen Not Working

Sometimes, the Fitbit screen may fail to work (light or wake up, touch, or tap) no matter how many times you tap the screen or press the power buttons. Fortunately, you have got nothing to worry about if your Fitbit display screen stays black and won’t show anything; this post has got you covered. But why is the Fitbit screen not working or turning on?

Most likely your Fitbit won’t turn on because it’s out of charge, so you need to plug it into the charger, the screen is broken so, you either need to replace it or buy a new Fitbit, or the watch is frozen and hence need to be restarted. Also, your Fitbit can turn on but the screen still won’t work and that is because your fingers are covered, the water lock mode is on, the screen is damaged, or the watch has a system glitch.

Fortunately, all these causes making the Fitbit screen unresponsive can be fixed to make it work as you expect. Without much let us fix a Fitbit smartwatch or fitness tracker that won’t turn on or touch.

In case you are in a hurry, try troubleshooting your Fitbit with the following:

  1. Get rid of the casing on Fitbit because it is likely preventing the ambient light sensor from working.
  2. Press and hold the side button (mostly the power button) for about 5 seconds.
  3. Connect Fitbit to the charge and let it charge to completion.
  4. Check if the water lock mode is on, turn it off if you find it on.
  5. Switch to a different watch face through the Fitbit App.

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Learn How to Fix a Smartwatch that isn’t Turning On!

6 Reasons Why Your Fitbit Screen Won’t Work (Light or Wake up, Touch or Tap)

 Cause of the ProblemPossible Solution to the Problem
1.Your Fitbit might have a system glitchForce restart the watch
2.The water lock on your is turned onWipe the watch dry and then disable the Water Lock mode by double-tapping the display.
3.The Screen Protector or CaseReplace the case or screen protector or do away with them
4.The screen brightness is set to lowGo to Settings and adjust bright to Normal or Max.
5.The screen is not set to wake automaticallyGo to Quick Settings and set the watch to wake the screen when the wrist is raised or twisted.
6.Fitbit does not have powerMake sure Fitbit has power by turning it on. Charge your Fitbit.

1. The Water Lock Mode on Your Fitbit is Turned On

The reason why the touchscreen on your Fitbit Luxe or Inspire is not working is that you did not turn off the water lock mode. Remember, the work of the water lock mode on Fitbit is to prevent accidental taps or touches when it gets in contact with water. The water lock mode is a  feature you should turn on only when:

Turning the Water Lock mode off on Fitbit is straightforward, simply wipe the watch dry with a soft clean towel and then double tap the screen (if you are using Fitbit Luxe or Inspire) or press and hold the side button if you are using a Fitbit Versa 3 or Sense 2).

2. Your Fitbit Does Not Have Power

No matter how many times or how long you press the power button on your Fitbit, without power the Fitbit won’t turn on and the screen will remain black until there is power. Make your Fitbit Versa, Ionic, Sense, Charge 3, Charge 4, or Charge 5 connected to the charger and left to charge to completion without any interruptions.

3. The Screen Protector or Case Might Making your Fitbit Not Touch

Another reason why your Fitbit might not be turning on or the touchscreen not working is because of the screen protector or case cover. The wrong application of the screen protector on the Fitbit screen will compromise touch sensing. Therefore either apply the screen properly or avoid the use of Fitbit screen protectors. The Fitbit cover on the other hand can be obstructing the power button hence Fitbit not turning on. Look for a proper Fitbit case or avoid using cases on your Fitbit if you can’t find the right case cover.

4. Your Screen Bright is Set to Low

It is also possible your Fitbit has turned on the problem if you have set the display brightness too low and you are trying to use the watch outdoors. Here is what I would like you to do:

  • Find somewhere dark; someplace with reduced light.
  • Launch the Settings app on the Watch.
  • Tap Screen Brightness and then adjust to Normal or Max or turn off the Dim Screen feature.

In addition, you will need to check on the Sleep Mode option to ensure it is not turned on. What Sleep Mode does on  Fitbit is it automatically dims the screen hence if you are outdoors where there’s intense lighting you might think the watch is not turning!

5. The Screen is Not Set to Wake Automatically

Your Fitbit is not turning on because you have not set the screen to make it automatically. So, what you need to do for the screen on your Fitbit to wake up automatically when you raise your wrist is Make sure to set Screen Wake to auto. Here is how you are going to do that:

  • Swipe down from the top of the screen on your Versa, Versa Lite Edition, Versa 2 or Versa 4, Ionic, Luxe, or Sense 2, and tap on Quick Settings.
  • From  Quick Settings tap the Watch icon to activate Screen Wake when you raise or turn your wrist.

On the other hand, you will always need to press the start button to turn on the screen on your Fitbit Watch if you don’t set it to automatically wake when the wrist is raised or twisted.

6. Your Fitbit Might have a System Glitch

A black, blank, or unresponsive screen on your Fitbit could also be a result of a system glitch. The best way you can deal with a system glitch on Fitbit is to force restart it. Most of the time restarting Fitbit does the trick. The manner of restarting Fitbit depends on the model you have, check Fitbit User Manual if you are not sure.

Fortunately, force restarting your  Fitbit does not erase your fitness data, closes all the app that was running, clears errors standing in the way, and refreshes the memory of the watch.

Frequently Asked Questions

1. Why is My Fitbit Not Responding to My Touch?

The main reason why your Fitbit screen is not touching is that you forgot to turn off the water lock mode after coming out of the swimming pool or shower.

2. How Do I Fix My Fitbit Touch Screen?

A damaged Fitbit screen must be replaced to solve the problem. If the screen is not damaged unpeel the screen protector or remove the case cover. Also, you can fix your Fitbit touchscreen by turning off the Water Lock mode.

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