Poorly fitting or a band that keeps on detaching seems to be coming one of the most common complaints among Fitbit users. And according to comments by Fitbit users, it seems Fitbit is doing nothing to solve this fault.
According to the Fitbit community discussion link provided above, you will notice mostly Fitbit Luxe users are the ones complaining of the frequent detachment. At some point, they even claim the bands plus the device get lost without them knowing.
A user even goes ahead and counts the number of times her Fitbit band has detached – she says the band has been detaching at least 20 times over the past 30 days.
Today we will tell you why the Fitbit band keeps detaching and give various ideas to help prevent the band on your Fitbit Charge 2, Charge 3, Charge 5, Versa, Alta, and Inspire 2 from detaching.
Why Does My Fitbit Band Keep Detaching? (2 Main Reasons and Solutions)
1. The Buckle Tongue Could be the Problem
You will find the buckle tongue on the buckle. It is the work of the buckle tongue to ensure the wristband stays as tight as you tightened it throughout the day. This is the first part of your Fitbit band to look at when the bands keep falling.
Consider checking the band buckle tongue, if it is damaged or flattening consider ordering a new band from Amazon or check the store closest to you. Having replaced the Fitbit band, it should stay on.
2. The Strap Attaching Portion Could be the Problem (Socket)
If you have a Fitbit smartwatch or fitness tracker that pops off its ban from time to time the problem could be the band socket.
A faulty socket will not be able to hold on for so especially when you are indulging in vigorous activities.
It will keep on popping off the Fitbit band until it’s fixed. Unfortunately, this is not an issue you can fix you will need to get in touch with Fitbit if the socket on your Fitbit Watch makes the band fall off.
Types of Band Sockets Used on Fitbit
Fitbit Watches do not use the same sockets. When I speak of socket I mean the part on the Fitbit device that the band is attached at.
So, we have four band sockets on Fitbit: Metal Push Tab, Pin-And-Tuck, In-deformable Connector, and Snap-On Fastener. Fitbit Versa, Versa 2, and Versa Lite use the Pin-And-Tuck socket fastening method.
Fitbit Charge 3, Charge 3 SE, and Charge 4 use the In-deformable Connector socket fastening method. Fitbit Versa 3, and Sense use the snap-on fastener socket fastening method.
While Fitbit Charge 2, and Charge 2 Classic/SE uses the Metal Push Tab socket fastening method.
Frequently Asked Questions
1. Can a Fitbit Damage Your Wrist?
No, Fitbit Smartwatches as well as activity trackers cannot damage your wrist. However, if you tighten your Fitbit wristband too much may end up with wrist pains. Always ensure the Fitbit is snug (not too tight and not too loose).
2. Do Fitbit Replace Bands Under Warranty?
Yes, Fitbit does replace bands under warranty. Fitbit offers a 12-month warranty period for its products.
So, in case the strap holding your Fitbit keeps coming out consider getting in touch with Fitbit customer care and they will be more than delighted to assist you. Remember, you must be within the warranty period for you to enjoy this privilege.
You can view Fitbit’s terms and conditions of the warranty as well as check your eligibility and file your claim for your Fitbit band here.
3. Can I Glue A Fitbit Band that Keeps Falling?
No, you cannot glue a Fitbit band or strap that keeps falling. The reason why you cannot glue a Fitbit band that keeps on falling is that doing so will void your 2-year warranty.
The best thing you can do when the band on your Fitbit say Fitbit Surge start falling is to get in touch with Fitbit and have them solve the problem.
On the other hand, if your warranty period is up I see no harm in trying a little DIY to get the band to attach to the watch with some super glue.
The only problem is that the glue will not help the band hold on to the watch for long. It won’t even last a week if you glue your Fitbit bands. The reason for that would be sweat and the force your wrist is putting on the watch.
4. How Long Should a Fitbit Band Last?
Others say the Fitbit bands or straps should be replaced every 3 to 4 months but according to me, a quality Fitbit band should last for at least one year before breaker. Even so, keeping one Fitbit band for months is not necessarily a must. You can buy several and switch between them from to time to customize your look.
5. Can a Fitbit Strap be Repaired?
Unfortunately, performing a repair on a Fitbit Strap that is damaged is not possible. The best way you can handle a Fitbit strap or band is by replacing it with a new one.
Trying to repair Fitbit straps, especially the one made of silicone can really frustrate and waste your time.
6. Does Fitbit Still Replace Broken Fitbits?
Will Fitbit replace a broken band? Yes, Fitbit still replaces broken Fitbits. However, you MUST be within the warranty period for your broken Fitbit to be replaced for free. If you are not within the warranty period you will need to pay for the replacement yourself.
7. Are Fitbits Guaranteed for Life?
No, Fitbit smartwatches and fitness trackers are not guaranteed for life. Fitbit only offers up to 1 year (12 months) of warranty to all its wearables after which you become responsible for any defect or problem that arises.
8. How Can I Tell if My Fitbit is Still Under Warranty?
To check if your Fitbit is still under warranty follow this link. Alternatively get in touch with Apple customer care.